Updated: May 20, 2025
To Our Valued Members, Staff and Community:
This past week, an unknown cyber actor contacted the Library and claimed to have copied files from the computer network without permission. In response, the computer network was taken offline to evaluate the accuracy of the claim, and this matter was reported to law enforcement. To date, we have not been able to substantiate the cyber actor’s representation.
We do not have additional information available at this time, including whether the claim is accurate and/or involves sensitive files. Further, sensitive information is not typically collected from members or the community in the ordinary course of operations.
It is possible that the cyber actor may send spam or phishing emails. If this occurs, please delete the emails and do not interact with links or attachments as their contents may be malicious. You may also report the emails to your service or information technology provider. You do not need to report this to the Library.
We understand that this information may provide the community with concerns. If individuals have concerns about this matter, they may review the “Steps Individuals Can Take To Protect Personal Information” guide.
We will provide updates as more information is learned. Future updates about this matter will be published on our website at https://www.palatinelibrary.org. Additional questions about this matter can be directed to the Executive Director, Melissa Gardner: mgardner@palatinelibrary.org.
We thank the community for their patience and understanding while we continue to review this matter.
Sincerely,
Palatine Library District